Waste Management, Inc (WM) 2009年年度报告「NYSE」.pdf (2025)

《Waste Management, Inc (WM) 2009年年度报告「NYSE」.pdf》由会员分享,可在线阅读,更多相关《Waste Management, Inc (WM) 2009年年度报告「NYSE」.pdf(66页珍藏版)》请在三个皮匠报告上搜索。

1、Today,were reinvenTing our business model&re-envisioning The naTure of wasTe iTself.Welcome to Waste management.Sustainability Report 2010 Waste ManageMent/sustainability RepoRt 2010this report is structured in three“books.”the first provides context and introduc-tion to our business,with a letter f

2、rom our Ceo that highlights our approach to sustainability.the second outlines our core business activities,our impacts and how we are driving improved performance across our company.the third speaks to how were partnering with our customers and others to recover more of the value in waste and help

3、power a sustainable future.throughout this report,this icon indicates that additional information on a topic can be found on that page in the appendix.the appendix can be found at 1 Welcome to Waste managementletter from the Ceo.2Waste Management in summary.4sustainability goals and Key performance

4、indicators.5about this Report.6BooK 2 From Waste to resourcesproviding environmental services.8Managing a sustainable enterprise.22ensuring environmental performance .27Creating a good place to Work.38partnering with Communities.44participating in public policy processes.50BooK 3 transForming our Bu

5、sinessCapturing the Value in Waste.54From supply Chain to sustainability Chain.56Helping Customers Reduce Costs,build better brands and protect the planet.58Creating Renewable energy and new products from Waste.60greening Homes and Communities.62this report covers the sustainability activities of Wa

6、ste Managements North American operations.it builds on a tradition of reporting that began nearly two decades ago when we started publicly reporting our environmental impacts.it provides valuable information on our environmental,economic and social performance and tells how we are helping communitie

7、s,businesses and individuals progress on their sustainability journeys.2 Waste ManageMent/sustainability RepoRt 2010LetteR fRoM the CeoDear Valued stakeholder,the business of managing wastes used to be straightforward.a generation ago,we were a company that picked up trash and disposed of it.today,w

8、ere reinventing our business model and reconsidering the nature of waste itself.they say that one mans trash is anothers treasure.at Waste Management,this is literally true.an estimated$8-10 billion in value may reside in the waste we manage each year in north america.our focus is on recovering that

9、 value and thats what sets us apart from our competitors.using our expertise and capabilities,we are capturing value from waste streams whether by processing wastes to provide recycled raw materials that have lower carbon and water footprints,or by generating clean energy from waste-to-energy and la

10、ndfill gas plants.Waste is no longer something to get rid of its a resource.Providing Valued environmental solutions to our customers our customers are recognizing that envi-ronmental sustainability can help them cut costs and improve their operations.some are even setting“zero waste”goals.our upstr

11、eam and green squad businesses help customers reach their sustainability goals by looking at their wastes and resource use in a holistic way.We evaluate every aspect of their operations and recommend overall strategies for operating more sustainably from maximizing recycling to reducing waste to avo

12、iding the generation of waste in the first place.extracting more Value from the materials We manage you may be surprised to learn that our company produces more renewable energy than the entire solar industry,simply by making energy from waste.according to the u.s.energy informa-tion administration,

13、in 2009 just over 800,000 megawatt-hours of power were produced from solar energy in the united states.that same year,Waste Managements waste-based energy operations produced 8.6 million megawatt-hours of power.in addition to our waste-to-energy plants that use garbage as clean-burning,renewable fue

14、l,weve pioneered a process that capitalizes on a simple biological process.When bacteria break down trash in a landfill,the resulting methane can be captured and used as fuel to make heat or electricity.setting ambitious sustainability goals two years ago,i committed that by 2010 we would measure an

15、d disclose our carbon footprint.i am pleased to say that this effort is complete and included in this report.Waste ManageMent/sustainability RepoRt 2010 3We also announced four aggressive sustainability goals for our business:To increase waste-based energy production:today we create enough energy th

16、rough our waste-to-energy operations to power almost 1.1 million homes,and our goal is to double that by 2020.by the end of 2009,we had increased our landfill-gas-to-energy plants to 119.2009 was a year of planting the seeds for future growth in waste-to-energy with Wheelabrators expansion into euro

17、pe and China and the addition of a 17th waste-to-energy plant in the u.s.finalized in 2010.To increase the volume of recyclable materials we process:We continue to be north americas largest residential recycler.in 2009,we managed 8.5 million tons of recyclable commodi-ties.the last quarter of 2008 a

18、nd early 2009 were challenging as recyclable commodity prices took a nosedive along with the economy.Fortunately,we saw great improvement in late 2009,and our commitment to recycling remains strong.in 2010,we acquired new organics processing capacity,bringing our total to 34 facilities processing 1.

19、25 million tons of organics annually.our goal is to manage more than 20 million tons each year by 2020.To invest in cleaner technologies:We continue our work with suppliers to lower the emissions and increase the efficiency of our fleet and to invest in technologies for greener ways to manage waste.

20、over the next 10 years,our goal is to reduce emissions and increase fleet efficiency 15 percent.We are implementing a range of technolo-gies to make our trucks more efficient,including controlling emissions,using alternative fuels and optimizing truck design.by the close of 2010 we expect to approac

21、h our target of having 1,000 natural-gas-powered trucks in our fleet,and 80 percent of our truck buy for 2011 is planned to be natural gas.We also are working on green technologies to convert waste to fuel,investing in plants that convert landfill gas to liquefied natural gas,plants to convert organ

22、ic waste to high-octane transportation fuel,and a plasma gasification joint venture,to name just a few.To protect more wildlife habitat across North America:i am pleased to say that we have already achieved our fourth goal of providing wildlife habitat at our landfills 10 years ahead of schedule.Dur

23、ing 2010 we completed Wildlife Habitat Council certification at 100 landfills protecting more than 25,000 acres.looking ahead the path to a more sustainable future is about all of us who stand at the intersection of business and the envi-ronment.at Waste Management,our charge is clear.We will strive

24、 to find new and better ways to provide our customers with valued environmental solutions.We will extract more value from the materials we manage.and we will continue to challenge ourselves to minimize our own operational footprint and improve the environment,even as we help our customers do the sam

25、e.our business has never been more relevant to the world we live in and the challenges our customers face than it is today.and our opportunity has never been greater.that opportunity excites me and inspires all of us at Waste Management,each and every day.We look forward to sharing that journey with

26、 you.Respectfully,David P.steiner Chief executive officer4 Waste ManageMent/sustainability RepoRt 2010WASte MANAgeMeNt iN SuMMARyWaste Management is the largest provider of comprehensive waste and environmental services in north america,as well as north americas largest municipal waste recycler and

27、a leader in waste-based energy technologies.Headquartered in Houston,texas,the company is publicly traded(nyse:WM).We serve over 20 million customers with environmentally sound management of solid wastes and transformation of waste into usable resources.+20 MillionCustoMeRsover 43,000employees390col

28、lection operations273active municipal solid Waste landFills,5are active Hazardous Waste landFills5independentpoWerproductionplants,2 producereneWaBle energy 1 7 Waste-to-energy plants*91traditional recyclingFacilities31 aresingle stream*34organic processing Facilities*1active Hazardous Waste undergr

29、ound injection Well14 construction&demolition recycling Facilities8 electronicWaste&recycling secondary processing Facilities1 19landFill-gas-to-energy projects345transFerFacilities*As of September 2010Waste ManageMent/sustainability RepoRt 2010 5SuStAiNAbiLity goALS ANd Key PeRfoRMANCe iNdiCAtoRS,2

30、007-2009Progress toward goals200720082009tons of Recyclables Managed 2020 goal:20 million tons8.0 million7.6 million8.5 millionWaste-based energy production 2020 goal:2 million Households1,073,000 1,033,0001,073,000 Fleet efficiency1 2020 goal:15%Improvement2 million driver hours reduced;853 natural

31、 gas vehicles added;2,200 vehicles using biofuelsnumber of Wildlife Habitat sites 244973number of acres protected 2020 goals:100 sites;25,000 acres17,00021,00024,000other Key indicatorsWaste-based energy benefits2 Tons of coal equivalent5,300,000 5,385,0005,591,000Barrels of oil equivalent20,700,000

32、20,890,00021,563,000greenhouse gas(gHg)emissions3(metric tons carbon dioxide equivalents)Process21,552,559 Transportation1,754,977 Energy use357,141potential avoided gHg emissions from:Renewable energy generation3,504,234 Waste-derived fuels produced and sold23,976 Reuse and recycling of materials5,

33、621,788 Carbon permanently sequestered in landfills417,703,584Resource savings achieved through Recycling Energy savings equivalent (number of households/year)1.4 million 1.3 million 1.4 million GHG savings per passenger car equivalent(number taken off the road/year)4.8 million4.8 million4.8 million

34、total Recordable injury Rate(decline represents improvement)4.33.63.1Vehicle accident Rate (rise indicates improvement)8,97410,37912,066percent of Waste Managements Modern landfills that Have Contaminated groundwater000Charitable giving$11,279,775$14,485,838$12,861,6651We have made important progres

35、s toward our fleet efficiency and emissions goals,reducing driver time through efficient routing,replacing older engines with new engines equipped with diesel particulate filters and selective catalytic reduction technology,reducing vehicle weight,employing 853 natural gas vehicles and employing 2,2

36、00 vehicles that run on various blends of biodiesel.In 2012,we will be able to quantify the impacts on our fleet in terms of fleet efficiency and emissions.2Equivalent number of households that could be powered by Waste Managements energy production.Note that standard industry assumptions about hous

37、ehold energy use differ for the waste-to-energy and landfill-gas-to-energy sectors.See pages 15 to 19 for details.32009 is the base year for Waste Managements carbon footprint so data from previous years are not available.Changes to the footprint will be reported in our next sustainability report.Pl

38、ease see pages 34 to 37 for discussion of the footprint and data notes.4See the Appendix,page 28 for discussion of the protocol used for this indicator.We are not presuming to characterize how emerging regulatory programs will allocate credit for these avoided emissions,so we do not claim these gree

39、nhouse gas reduction benefits as our own,nor attempt to deduct these reductions from our carbon footprint.6 Waste ManageMent/sustainability RepoRt 2010About thiS RePoRtWaste Management is committed to issuing a detailed sustainability report every two years.this report updates our 2008 sustainabilit

40、y Report,providing data trends for 2008 and 2009 with key developments in 2010 where information was available prior to publication.all quantitative data in the report were audited by Waste Managements Corporate internal audit Department.notes on the scope of the data are included with the data char

41、ts.this report covers Waste Managements wholly owned operations,all of which are located in north america.in 2009,Waste Management entered into new business partnerships to develop waste-to-energy projects in the united Kingdom,Western europe and China.information on those partnerships will be inclu

42、ded in the next sustainability report.We focus our reporting on the following themes that we have identified through internal and external consultation to be most material:Focusing on our customers sustainability needs Reducing and recycling wastes generated by others Converting waste into renewable

43、 energy,fuels and chemicals Managing our waste treatment,materials processing and disposal facilities to exceed regulatory obligations serving as responsible stewards of the land this report will be valuable to our key stakeholders,including customers,investors,regulators and other government offici

44、als,community members,business partners,nongovernmental organizations,and most importantly our employees.We continu-ously consult with these stakeholders,who have influenced the content of this report.gLobAL RePoRtiNg iNitiAtivethis report is aligned with the global Reporting initiative(gRi)g3 susta

45、inability Reporting guidelines,released in october 2006,at a self-checked application level of“b.”the appendix contains a complete index of gRi indicators at.More information on the gRi and the application levels can be found on the gRi website.We welcome your feedback on this report,as it helps us

46、to improve future reports.please contact:lynn Brown Vice president,Corporate Communications (713)394-5093From Waste to resources8 Waste ManageMent/sustainability RepoRt 2010Providing environmental servicesat Waste management,we see the garbage we collect as a resource.From the moment waste leaves th

47、e curb,it can go to a recycling center to be repurposed for further use;to a clean power plant for use as fuel to provide renewable energy;to a composting facility where organic waste can be converted into a nutrient-rich soil amendment or a high-octane vehicle fuel;or to a landfill where it creates

48、 energy as it decomposes.We work with municipal customers and manufacturers alike to develop strategies to reduce,reuse,recycle and recover the value from waste,which minimizes environmental impact on the planet and saves our customers money.12.6%200733.4%54%Combusted with energy recoveryRecoveredDi

49、scardedmanagement of munIcIPal solID Waste In tHe unIteD statesSource:U.S.EPAs Municipal Solid Waste Generation,Recycling,and Disposal in the United States:Facts and Figures for 2007,Table ES-2.every day in the united states,each person produces about four and a half pounds of garbage.that adds up t

50、o one ton of waste per person each year,more than half of which goes to landfills.8 Historically,particularly in the united states,products were simply discarded at the end of their use.but demand for scarce resources and rising energy costs have started to change the way the world works.Companies a

51、re scrambling to satisfy consumer demand for environmentally friendly products,meet changing governmental regulations and achieve cost savings through manufacturing processes that use energy and materials efficiently.increasingly,trash is seen as too valuable to just throw away.Waste ManageMent/sust

52、ainability RepoRt 2010 9our business mix is evolving from traditional waste collection and disposal to various forms of resource recovery(see figures below).During 2009,our revenues were split almost evenly between traditional collection and disposal and green services.the most significant change in

53、 our mix of business between 2007 and 2009 was the increase in the proportion of revenue from collection and transfer to green facilities(by nearly three percentage points).our proportion of revenues from recycling declined two percent during the reporting period.During 2008 and 2009,recycling rates

54、 were challenged by global economic turmoil.For part of this period,a collapse in the market price for recyclable commodities,particularly paper,turned recycled materials from a valuable asset to a nearly worth-less commodity.this affected support for municipal recycling programs suppressing both de

55、mand for recycling services and revenues from the sale of commodities.Fortunately,in 2010,markets are improving and demand for recyclables increasing.through it all,Waste Management continued to be fully committed to remaining north americas largest recycler and even made strategic acquisitions to i

56、ncrease capacity.We significantly expanded the range of our recycling capabilities through the acquisi-tion of traditional recycling,e-waste,organics and compact fluorescent lighting(CFl)recycling capacity.1%14%13%21%1%12%13%24%6%45%6%44%GREEN SERVICESNewest Innovative Service LinesIncludes Organic

57、Growth Group/Upstream revenues.RecyclingIncludes Waste Management Recycle America,Recycling Material Sales and Brokerage,landfill revenues from Revenue Generating Cover and Redirected Waste,and recycling revenue within the collection line of business.Green Energy Production FacilitiesIncludes Wheela

58、brator green energy facilities,Waste Management renewable energy and landfill-gas-to-energy facilities,and landfillswith bioreactors.Green Collection/TransferIncludes inter-company revenues from collection/transfer station operations to Waste Management“green”facilities(landfills generating energy,w

59、aste-to-energy facilities,recycling facilities).TRADITIONAL SERVICESTraditional LandfillIncludes revenues from disposal in landfills not used for energy recovery.Hazardous waste revenue is included in this category.Traditional Collection/Transfer Includes traditional collection and transfer station

60、lines of business.20092007Waste management mIx of BusInessSource:Full year 2007 and 2009 revenue data10 Waste ManageMent/sustainability RepoRt 20101.5%1.5%13.2%12.7%1.8%6.6%5.0%3.0%12.0%0.7%1.4%6.3%4.9%31.0%13.8%3.4%0.1%2.0%2.1%11.7%7.6%34%0.4%0.2%0.4%22.7%Paper&paper boardGlassFerrous materialsAlum

61、inumOther nonferrous materialsPlasticsRubber&leatherTextilesWoodOther materialsFood scraps Yard trimmingsMisc.inorganic wastes19602008Whats In our trash?in todays increasingly resource-constrained world,what people throw away reveals a great deal.Municipal solid waste(MsW),better known as“garbage”or

62、“trash,”is the waste generated by industries,businesses,institutions and residences.the figure below shows the growth in MsW in the united states over time,by type of material.by analyzing the contents of the waste stream,Waste Management,in partnership with customers,is working on solutions to redu

63、ce,divert and recycle more materials.How we do this is described in detail later in this report.u.s.munIcIPal solID Waste generatIon,By materIalpercentage of total generation before RecyclingSource:U.S.Environmental Protection AgencyWaste ManageMent/sustainability RepoRt 2010 111%1%3%4%11%12%34%28%6

64、%PAPEROTHER MATERIALSOld Corrugated CardboardOld NewspapersMixedOfceGlassPlasticsOtherAluminumMetals2009Most of Waste Managements operations focus on the recycling,recovery and ultimate disposal of municipal solid waste.MsW is only part(less than 10 percent)of the universe of wastes generated in the

65、 united states,and our services extend beyond the MsW stream.our industrial,Construction,green squad and upstream service teams help business customers find sustainable ways to reduce and manage their commercial and industrial waste and transform it into usable resources.Where Does the trash go?as t

66、he leading provider of comprehensive waste and environmental services in north america,Waste Management collects on average 100 million tons of waste per year.our goal is to determine the best end use for the materials we are charged with handling.in partnership with our customers,we provide experti

67、se on reducing and repurposing waste,and we are striving to expand our recycling programs to reclaim raw materials that can be introduced back into the supply chain.our waste-to-energy facilities reduce the volume of trash by up to 90 percent,save valuable landfill space and generate electricity usi

68、ng waste as fuel.Where the disposal of waste is necessary,our landfills are a secure disposal alternative and are tapped as a source for renewable energy.recyclIng serVIces Waste Management is north americas largest recycler.in 2009 we managed more than 8.5 million tons of material that was recycled

69、 or reused.by the year 2020,our goal is to nearly triple the amount of recyclable materials we manage from our 2007 baseline to more than 20 million tons a year.the end of 2008 and much of 2009 proved challenging in pursuing this goal.Recycling commodity market prices declined along with the economy

70、 in the fourth quarter of 2008.Fortunately,commodity markets steadily recovered through 2009 and into 2010 such that those markets are at or near their pre-october 2008 levels.Moreover,we are working with our customers to revise contracts so that our customers share more in the benefits of strong co

71、mmodity markets as well as more of the risk in weaker markets.our commitment to recycling is stronger than ever,because we are convinced that our customers desire to tap the value in waste will continue and increase in the future.Consequently,we continue to invest in new ways to recycle including th

72、ings we have never recycled before.Waste management mIx of recycleD materIals12 Waste ManageMent/sustainability RepoRt 20101234567891011121314151617181920 Waste Management has been separating and recovering paper and cardboard for more than 20 years.A whopping 68%of everything we recycled was old ne

73、wspapers,office paper and old corrugated cardboard.Recycling paper conserves landfill space and reduces raw materials and energy needs.Todays recycling facilities efficiently process paper alongside other recyclables,with minimal residual contamination.PAPERWE RECYCLED 6 M TONS OF PAPER PRODUCTS AND

74、 PACKAGING IN 2009 WE RECYCLED NEARLY 175,000 TONS OF PLASTICS IN 2009 2 M TONS/YEAR RECYCLED(U.S.EPA ESTIMATE)WE PROCESSED 1.25 M TONS OF ORGANIC WASTE IN 2010 Nearly 72,000 tons of this were polyethylene terephthalate(PET),used for soft drink and water bottles,among other things.Waste Management r

75、ecycled more than 2 billion PET bottles.If these were all 20 ounce bottles,the recovered plastics from these bottles could make 106 million square feet of recycled carpet.We are working with suppliers to find new uses for waste plastics.PLASTICSE-WASTE Fastest growing commodity within the municipal

76、solid waste stream 5 million tons of e-waste,mostly consumer electronics,are stored in garages and basements.Waste Management operates 214 eCycling collection depots.Our goal is to establish drop-of locations in all states where we operate to provide recycling for e-waste within 20 miles of 95%of th

77、e U.S.population.Waste Management has 34 organics composting facilities.We are working with customers and partners to maximize the beneficial reuse of organics to develop products such as soil amendments,organic fertilizers,renewable energy,advanced biofuels and renewable chemicals.ORGANICSWaste Man

78、agement has been recycling many materials,including paper,glass and metals,for decades.Recently,we have begun capturing more value from the waste stream by expanding our recycling capabilities to include new materials,and working with customers to increase overall recycling volumes.Waste ManageMent/

79、sustainability RepoRt 2010 13WE RECYCLED OR REUSED NEARLY 550,000 TONS OF GLASS IN 2009 WE RECYCLED 402,000 TONS OF FERROUS AND NON-FERROUS METALS IN 2009 Our glass recycling saved as much energy as taking nearly 14,000 cars off the road.A glass container can go from a recycling bin to a store shelf

80、 in as little as 30 days.An estimated 80%of recovered glass containers are made into new glass bottles.Recycling just one glass bottle saves enough energy to light a 100-watt light bulb for four hours,power a computer for 30 minutes,or a television for 20 minutes.GLASS Tin,steel and aluminum recover

81、ed through recycling can have second lives as cans,siding,storm window frames and other products.We are working with our commercial customers to make it easier to separate metals to increase metal recovery efciency.METALS Finding a beneficial use for coal combustion residuals is increasingly valued.

82、Our landfills provide a controlled,contained environment for the use of these residuals as daily cover and as a medium to stabilize liquids at landfills.We are developing monofills specifically tailored for disposal of coal combustion residuals,and we are actively evaluating new ways we can help our

83、 customers put this waste stream to beneficial use.COAL COMBUSTION RESIDUALS Recycling of construction and demolition(C&D)waste is growing.Waste Management helps contractors,builders and their customers achieve green building and sustainability goals by providing waste management and environmental s

84、olutions from the design phase through construction.As state incentives for C&D recycling increase and more LEED-certified facilities are built,we expect to add facilities like our California Wood Recycling unit at the Simi Valley Landfill and Recycling Center,where we sort materials for maximum rec

85、ycling and provide documentation sufficient to satisfy LEED standards.CONSTRUCTION&DEMOLITIONWASTE14 Waste ManageMent/sustainability RepoRt 2010groWtH of electronIc Waste sParKs recyclIng InnoVatIonConsumer electronics including Tvs and other video equipment,phones,computers and peripherals make up

86、a small(under 2 percent)but growing part of the municipal solid waste stream.if disposed of in an environmentally negligent manner,the heavy metals present in this so-called“e-waste”can harm the environment.Though modern landfills are environmentally engineered and monitored to prevent the release o

87、f harmful materials,recycling is preferable because valuable raw materials can be recovered and used to make new products.at waste management we have rapidly expanded our e-waste management capacity to help consumers recycle responsibly,to help governments meet their goals for e-waste recovery and t

88、o help electronics manufacturers take responsibility for their products at the end of their useful lives.(see for more information.)in the last two years,we have partnered with sony electronics and lg electronics in the nations first voluntary take-back electronics program.Through these partnerships

89、,customers were encouraged to recycle their sony and lg products(the latter including the lg,Zenith and goldstar brands)for free at any one of our 214 drop-off locations around the country.9PartnerIng WItH troPIcana to Increase JuIce carton recyclIng we are always looking for new ways to divert mate

90、rials from the municipal solid waste stream and recycle them instead.in november 2009 we partnered with Tropicana(a leading producer of fruit juices in the united states),dean foods and the Carton Council to launch a juice carton recycling initiative.until recently,juice cartons,made of a combinatio

91、n of paper and plastic,could not be recycled.in a pilot program in Tampa,florida,waste management began collecting these containers to be processed by our end-use partners through“hydropulping,”which“blends”the cartons so the non-paper and paper layers separate.The recovered paper fibers can then be

92、 recycled themselves,into items such as tissue and paper towels.increasingly,manufacturers including many of our commercial and industrial customers are incorporating the idea of recyclability into the design of consumer goods.using recycled materials in the creation of new products has the potentia

93、l to reduce the water and air impacts that come with making those new products from raw materials,and can help to cut greenhouse gas(gHg)emissions.When products are disposed at their end of use,its ideal if we can extract the value of those discards to use as raw materials in new manufacturing produ

94、ction.Waste Management is actively working with our customers to help them design with recyclability in mind.our knowledge of recycling processes makes us a valuable partner in this effort.(to learn more about our activities in these areas,see p.56 of this report.)Waste ManageMent/sustainability Rep

95、oRt 2010 15Waste-BaseD energy ProDuctIonas demand for renewable energy grows,so does the search for reliable,cost-effective methods of production.We are a pioneer in the extraction of energy from waste.We built the first commercially successful waste-to-energy plant three decades ago just outside of

96、 boston,and we pioneered landfill-gas-to-energy technology 20 years ago.in our specially engineered plants,we use garbage ordinary household trash as well as business and industrial nonhazardous waste to create energy.We do this in two ways:by recovering the energy in trash through“waste-to-energy”c

97、ombustion,or Wte,and by harvesting landfill gas as a combustible fuel,known as“landfill-gas-to-energy,”or lFgte.landfill gas,comprised of 50 to 60 percent methane or natural gas,is a naturally occurring byproduct of the disposal of waste in landfills.in our modern world,garbage is plentiful and is c

98、onsidered by the Federal energy Regulatory Commission as a renewable energy source the same as wind or solar power.10 Waste-based energy is highly valued by utilities because it is a base load resource available 90 percent of the time(in contrast to wind and solar,which ebb and flow).in 2009,Waste M

99、anagement facilities created enough energy from waste to power nearly 1.1 million homes.thats the equivalent of over 21.5 million barrels of oil or 5.6 million tons of coal.according to statistics compiled by the u.s.Department of energy for 2009,our production of renewable energy from landfill gas

100、was more than 60 percent of the u.s.total reported,and nearly 23 percent of the renewable energy from waste-to-energy projects.11 Combined,these Waste Management renewable fuels created an order of magnitude more renewable energy than that produced by the solar industry,and more than half the amount

101、 of energy produced by geothermal sources nationwide.reneWaBle electrIcIty ProDuctIon In 2009 By energy source(Measured in Megawatt Hours)U.S.Energy Information Administration Independent Statistics and AnalysisWhile the concept of generating energy from waste is not new in the united states,it is m

102、ore common in other regions.in europe,approximately 430 waste-to-energy plants work in combination with recycling as an integrated waste management system,13 supplying enough electricity to power 7 million households.Waste Management is currently pursuing new waste-to-energy projects with our partne

103、rs shanks group plc and Cory environmental in the united Kingdom,and in early 2010 we formed a joint venture with shanghai Chengtou Holding in China.70,760,93415,209,663807,98818,093,3357,351,0524,140,0004,470,0008,610,000u.S.total Wind Sectoru.S.total geothermal Sectoru.S.total Solar/Pv Sectoru.S.t

104、otal Waste-to-energy Sectoru.S.total Landfill-gas-to-energy SectorWaste Management Waste-to-energyWaste Management Landfill-gas-to-energyWaste Management Renewable energy total12 16 Waste ManageMent/sustainability RepoRt 2010Waste to energyusing trash as fuel to generate clean,renewable power,our wh

105、olly owned Wheelabrator unit operated 16 waste-to-energy plants in 2009,with the capacity to process over 21,000 tons of waste per day.With the addition of a 17th plant in 2010,capacity is projected to be 749 megawatts,capable of powering 680,000 homes.Waste-to-energy plants can also provide steam t

106、o municipal district heating systems or nearby industrial facilities.For example,our baltimore plant supplies 40 percent of the steam for heating and cooling downtown buildings,including Ravens stadium.Modern waste-to-energy facilities use municipal solid waste as a fuel to generate electricity in a

107、lmost the same way as traditional power plants produce energy.Waste-to-energy facilities convert trash to energy through controlled combustion,using advanced emissions-control equipment.Waste-to-energy plants reduce the volume of the waste up to 90 percent,saving valuable space in landfills,and prov

108、ide a clean alternative to the use of fossil fuels.in fact,the u.s.environmental protection agency(u.s.epa)has stated that waste-to-energy plants produce electricity“with less environmental impact than almost any other source of electricity.”14(see for more on Wheelabrators other plants.)the combust

109、ion process converts waste to steam.steam drives a turbine to produce electricity.air pollution control equipment cleans emissions.unburned metals are recycled.1234tHe safety of moDern Waste-to-energy Plantsin the united states,early experiences with older technologies for waste incineration caused

110、concern due to potential environmental and human risks.The earliest plants emitted pollutants at levels that would not be tolerated today.in the 1990s,u.s.ePa regulations helped to reduce dioxin emissions from waste-to-energy facilities by more than 99 percent below 1990 levels and mercury emissions

111、 by over 90 percent.15 Todays waste-to-energy facilities use advanced emissions-control equipment,including scrubbers to control acid gas,fabric filters to control particulates,selective non-catalytic reduction to control nitrogen oxides,and carbon injection to control mercury and organic emissions.

112、16 The u.s.ePa has noted the low environmental impacts.17 all waste management waste-to-energy facilities meet both the u.s.ePas standards and the strict european standard for control of dioxin.for more information,see www.wte.org.Waste ManageMent/sustainability RepoRt 2010 17Many of the communities

113、 we serve have implemented progressive waste prevention and recycling programs with ambitious goals for encouraging public participation and increasing recycling rates.studies demonstrate that communities with waste-to-energy facilities have higher recycling rates on average than those that do not h

114、ave such facilities.18 For example,Wheelabrators plant in Westchester,new york,began its operations in conjunction with a recycling program,and in 2009 Westchester achieved a record-breaking 61 percent of all solid waste recycled.From 1975 through the end of 2009,Wheelabrators waste-to-energy facili

115、ties processed 164 million tons of MsW into 86 billion kilowatts of clean,renewable electricity,avoiding the use of 293 million barrels of oil or 68 million tons of coal that would have been used to produce that amount of electricity.WHeelaBrator reneWaBle energy ProDuctIon,2007 200919 200720082009K

116、ilowatt-hours sold204.58b4.57b 4.47bnumber of households this could power21 699,000633,000632,000Coal use this could avoid(tons)3,470,000 3,425,000 3,431,000oil use this could avoid(barrels)14,970,000 14,760,00014,793,000 aIr emIssIons(pounds Co2 per MWh)every ton of waste processed at a Wte plant p

117、revents one ton of carbon dioxide(Co2)equivalents from entering the atmosphere.0500100015002000WTENatural gasOilCoal8371,1351,6722,24918 Waste ManageMent/sustainability RepoRt 2010landfill gas to energy biodegrading waste in a landfill naturally emits methane,a greenhouse gas.at most landfills in th

118、e united states,the methane is simply burned off in flares.by capturing this methane gas and using it instead to produce power at lFgte facilities,we reduce methane emissions and the environmental impact of their release into the air.We also create an alternative power source,offsetting the impacts

119、of power that otherwise occur by burning fossil fuels.as of september 2010,we had 124 projects that use landfill gas for fuel(up from 119 in 2009);these projects account for over one-quarter of all lFgte sites in the united states.in 2007,we announced a goal to bring our total installed generating c

120、apacity to 700 megawatts of electricity.From 2007 through september 2010,we completed 33 new projects and expanded 10 projects,adding the equivalent of 180 megawatts and bringing our total installed capacity to almost 600 megawatts.our lFgte capacity is important to our customers attempts to meet th

121、eir own sustain-ability goals.as part of a commitment to become carbon neutral,computer manufacturer Dell began powering its global headquarters with 100 percent green power,40 percent of which is supplied by a nearby Waste Management landfill-gas-to-energy project.the Dell facility will round out i

122、ts power needs from existing wind farms.the methane gas is recovered via a series of wells drilled into the landfill.these wells are connected by a common pipe system that collects the gas and transports it to a nearby compression facility.the cycle begins with the collection of residential and comm

123、ercial waste.the waste is then transported to Waste Management landfills for permanent disposal.1Much of this waste,including food,paper and cardboard,is organic in nature.bacteria digest this organic waste and produce methane gas and carbon dioxide as natural byproducts.23at the compression facilit

124、y,the landfill gas is de-watered,filtered and pressurized.4the gas is piped to an electric-ity generating plant,onsite or offsite,where it is used as fuel to turn engines or turbines to generate electricity.landfill gas may also be piped offsite to industrial customers for use as an alternative fuel

125、 source.5Waste ManageMent/sustainability RepoRt 2010 19Waste management lfgte ProDuctIon,2007-2009200720082009Megawatts installed at end of year459491542Kilowatt-hours sold3.51b 3.76b 4.14b number of households this could power22 374,000400,000441,000Coal use this could avoid(tons)1,830,0001,960,000

126、2,160,000oil use this could avoid(barrels)5,730,0006,130,0006,770,000from Waste to fuel:lanDfIll gas to lIquefIeD natural gas The u.s.ePas methane outreach Program gave us two awards in 2009:one to our altamont landfill in livermore,California,for its efforts to convert landfill gas to natural gas,a

127、nd the other to our cogeneration project at the university of new hampshire.That project supplies the universitys campus with energy generated from our Turnkey landfill in rochester,new hampshire.see for more on the altamont landfill effort.in seattle,we are helping the community attain carbon neutr

128、ality.our liquefied natural gas/compressed natural gas(lng/Cng)fueling station not only fuels our trucks,but also the citys taxis and police force.The city expects this partnership to reduce its annual ghg emissions by 3,015 metric tons per year.20 Waste ManageMent/sustainability RepoRt 2010materIal

129、s management collection services We provide solid waste collection services to more than 20 million customers across north america,from single,residential households to large companies with hundreds of locations.to handle this volume,we operate nearly 19,000 transfer and collection vehicles,the larg

130、est trucking fleet in the waste industry.our fleet routes are designed to maximize collection efficiency and reduce fuel use.one way we achieve this is through compactor monitors that help our customers arrange for pickup service only when they need it,eliminating unnecessary trips for us and saving

131、 our customers money.23 our new Waste Management solar Compactor is advancing the efficiency and reducing the carbon footprint of waste collection in high-traffic areas and urban centers.the Waste Management solar Compactor is self-powered from solar panels.internal sensors trigger the compactor whe

132、n the trash needs to be compacted,giving these 35-gallon receptacles five times the capacity of traditional trash barrels.When the compactor reaches capacity,a wireless system signals for pickup,cutting the need for vehicle service miles and fuel use for collection by up to 80 percent.the compactors

133、 also include receptacles for collecting plastic bottles,newspapers,glass and other recyclables,to make recycling easier.24 transfer servicesWith much of the waste we collect going to our own recycling centers and landfills,a supporting network of transfer stations provides an important link for eff

134、icient disposal.strategically located transfer stations serve to consolidate,compact and load waste from collection vehicles into long-haul trailers,barge containers or rail cars for transport.We are actively pursuing ways to increase the volume of materials coming through our transfer stations that

135、 can be recycled.We are conducting 37 pilot projects inves-tigating how wet versus dry loads can be handled to recycle wastes customers had simply disposed.Waste ManageMent/sustainability RepoRt 2010 21Disposal services landfill capacity Waste Management operates the largest network of landfills in

136、our industry and manages the disposal of approximately 100 million tons of waste each year.our sites are operated in accordance with internal company safety and environmental policies intended to ensure that our landfills go beyond regulatory requirements to anticipate and deter conditions that may

137、not be included in our regulatory obligations but nevertheless cause concern(e.g.,odors,noise).the first sanitary landfills built in the 1920s and 1930s replaced open trash dumps that posed significant threats to human and environmental health.in the decades that followed,landfill design evolved to

138、include protective linings and other safety features to minimize the potential for leakage of untreated water and waste into the environ-ment.a far cry from the first sanitary landfills,todays landfills are highly engineered containment systems where waste is placed for secure storage on properties

139、that can provide valuable future use for commerce,conservation and recreation.to learn more about new advances in landfill technology,see well as our website.25 medical Waste Handling Waste Managements focus on our customers needs leads us to innovate ways to make managing their waste streams easier

140、,safer and more cost-effective.in 2009,Waste Management Healthcare solutions acquired the assets of pharmecology associates,including its pharme Waste Wizard and pharme inven-tory analysis.pharmecology worked with 219 hospitals in 2008 and 2009.these hospitals have an estimated 400,000 pounds of haz

141、ardous pharmaceutical waste and 2.6 million pounds of nonhazardous waste that need to be secured in lawful and protective disposal.26 Waste Management also brings safe disposal options to small medical practices and consumers by offering MedWaste tracker,which enables the disposal of“sharps”(e.g.,ne

142、edles and syringes)and small quantities of medical waste in secure packages.these secure packages can be returned to a participating pharmacy or shipped by the u.s.postal service.27 Household renovation Waste Management also helps make home improvement and renovation projects easier for homeowners a

143、nd small businesses.Waste Managements“bagster”or“dumpster in a bag”is a unique retail service offering.it combines a high-strength polypropylene bag with a flat pickup and disposal service fee,and is a convenient option for projects too small to require a larger dumpster.Customers can purchase the b

144、ag themselves on a routine shopping trip,eliminating the need for dumpster delivery.Waste Management can pick up 12 to 15 full bags before deliver-ing them to a transfer station,eliminating 75 percent of truck mileage and associated emissions compared to the typical dumpster service.28 100million to

145、ns22 Waste ManageMent/sustainability RepoRt 2010managing a sustainable enterPrisein this section of our report we discuss the governance and management systems that help us to:identify emerging opportunities to capture additional value from waste streams;deliver services to the highest environmental

146、 standards;provide opportunities to our more than 43,000 employees;actively address community needs;and play a constructive role in public policy development.We also take a look at how we apply sustainability principles to our own facilities and value chain.IntegratIng sustaInaBIlIty Into our BusIne

147、sstwo important tools for integrating sustainability into our business have been our strategic business Framework and its evolution into a“scorecard”process.(see figure below.)environmental excellence and compliance are hallmarks of sustainability and core elements of our management framework.29 thr

148、ough the strategy and scorecard processes,we align stakeholder perspectives and market opportunities into a plan and a set of targets that guide the entire organization over the course of a year.Compensa-tion is affected by alignment with company goals(including,as applicable to a business unit,sust

149、ainability goals),and compliance and sustainability are part of our performance review structure.seefor more on our strategy and management processes.SCoReCARd RePoRtiNg Key performance indicators,including financial,Customer/Community,Process,Compliance,learning/People developmentStRAtegiC objeCtiv

150、eS financial,operational,environmental,People,safety,Compliance,Customer SCoReCARd tARgetS Quarterly and annual StRAtegiC iNPutS strategic planning,scorecard results,stakeholder perpectives,reputation tracking iNitiAtiveS Tied to objectives and targets15243How we govern and manage our own business a

151、nd footprint are issues that are vital to the communities in which we operate,the people we employ and the customers we serve.theyre also vital for demonstrating the sincerity of our commitment to sustainability.While many companies work hard to protect the environment from their business,at Waste m

152、anagement,protecting the environment is our business.thats why our sustainability strategy is fully integrated into our governance and management systems and reflected in a set of ambitious sustainability goals.Waste ManageMent/sustainability RepoRt 2010 23coDe of conDuct Waste Managements Code of C

153、onduct is entitled Focusing on our Values.Compliance with our Code is central to our business success.Details on how we make the Code of Conduct integral to our operations appear on .staKeHolDer engagement We recognize that accountability is important,and we value open dialogue with the diverse stak

154、eholders that have an interest in our business.Waste Management engages broadly and at every level with business peers and with multi-stakeholder groups to discuss all issues affecting our business and all ways in which our operations may affect others.insights from these engagements help inform our

155、 strategic plans and business targets.in the past two years,Waste Management has been part of more than 60 federal,nearly 100 state and more than 100 local organizations dedicated to bringing parties from very different perspectives to the table to solve environmental and social chal-lenges.this ext

156、ensive network helps us understand how we can provide value in terms of environmental stewardship,natural resource conservation and sustainability.over 90 percent of our MsW and hazardous waste landfills and waste-to-energy facilities have some form of stakeholder engagement process ranging from for

157、mal advisory groups to conservation projects,ongoing service to schools,issuance of newsletters and creation of dedicated facility-specific web pages.Customer feedback is actively solicited.30 see for more on our stakeholder engagement efforts.Waste management a“most etHIcal comPany”for the third co

158、nsecutive year,waste management in 2010 was named one of the worlds most ethical companies by the ethisphere institute.Thirty-five industries were represented among 99 global companies listed;waste management was the only environmental services or waste industry company to be named.The ethisphere in

159、stitute is a research-based organization that advances recognition of corporate social responsibility,business ethics,anti-corruption and sustainability best practices.24 Waste ManageMent/sustainability RepoRt 2010enVIronmental managementsafeguarding the environment is the foundation of our business

160、.its our promise to customers,our competitive advantage and our license to operate.How we manage potential environmental impacts and opportunities is a critical element of being a sustainable enterprise.in a business as highly regulated as ours,protecting the environ-ment,maintaining compliance and

161、innovating to improve operations require unwavering focus,expertise,comprehensive systems and internal checks and balances.We have evolved our systems over decades,with a focus on integrating environmental functions into the core of our business.the figure below shows how the key components of envir

162、onmental management work at Waste Management.because environmental stewardship is the core of our business,we post our environmental policy and information on our management team,practices and training on our website for public review.31(see also for more on the below figure and our environmental ma

163、nagement processes.)oVerVIeW of Waste managements enVIronmental management aPProacHsustaInaBIlIty at our facIlItIesWe have implemented sustainability practices at our own facilities to improve opera-tional efficiencies and achieve cost savings.signaling our commitment to sustainable development,our

164、company headquarters in Houston,texas,is certified by the u.s.green building Council(usgbC)according to leadership in energy and environmental Design(leeD)standards.leeD provides independent third-party verification that a building meets environmentally friendly design and performance standards,as e

165、stablished by the usgbC.We are beginning to incorporate leeD standards into new construction.see for more.exPeRtiSe,guidANCe ANd CAPACityeNviRoNMeNtAL MANAgeMeNt SySteMPeRfoRMANCe tRACKiNg/evALuAtioNdepartments specializing in environmental protectionenvironmental information Services environmental

166、Protectiongroundwater ProtectionAir/Landfill gas Managementenvironmental engineeringLaboratory Services ProgramCompliance Management&Assuranceenvironmental Self-Assessment Programenvironmental trainingenvironmental dashboardindependent Compliance AuditWaste ManageMent/sustainability RepoRt 2010 25su

167、stainability in Procurement and operations like most businesses,Waste Management has the opportunity to demonstrate its environmental and social commitment by making green purchases and supporting dis-advantaged businesses.We also have unique opportunities to work collaboratively with suppliers to h

168、elp them cut waste,use recycled materials and leverage their expertise to help us reach our sustainability goals.Waste Managements guidelines for suppliers set forth five criteria:product and technology leadership,service and support leadership,quality,delivery and lead-time performance,and total co

169、st performance.For third-party waste service providers,Waste Management requires environmental assessments that ensure compliance with all applicable environment,health and safety requirements.(For a discussion of Waste Managements role in the global supply chain,see more on our sustainability effor

170、ts in procurement and operations,see.el caJon transfer statIon:sustaInaBIlIty In actIonour el Cajon transfer station in southern California has long been a leader in implementing sustainability practices based on leed design principles and serves as a model for future construction for waste manageme

171、nt.el Cajon fea-tures landscaping with locally adapted plant materials,also known as“xeriscaping”;has a white roofing system that effectively reflects solar radiation to cool the building(achieving 20-40 percent reduction in air conditioning load);and employs sustainable purchasing in housekeeping i

172、tems,bathroom fixtures and lighting control.in december 2009,el Cajon began tracking energy performance and consumption using a state-of-the-art metering system.in June 2009,the facility unveiled a modern Construction and demolition(C&d)Processing and recycling Center.using the latest technology,the

173、 facility will recover and process up to 130,000 tons of commercial construction waste annually,as well as traditional recyclables.from sheet rock and concrete to wood and metal,the$7 million,state-of-the-art sorting line separates C&d recyclable items from the waste stream collected at commercial b

174、uilding sites and home remodeling projects.The line also has high-tech“TiTech”optical sorting capabilities for the processing of dry recyclables such as aluminum cans,glass and newspapers from commercial trash loads.since 2008,the station has been recognized repeatedly for its contribution to sustai

175、nability and the environment,receiving awards that include the California department of Toxic substances Controls Pollution Prevention(P2)model green shop award;inclusion in the u.s.ePas waste wise Program;the California integrated waste man-agement boards waste reduction award Program;the american

176、lung associations 2009 Clean air Circle award;the industrial environmental associations 2008 and 2009 sustainability awards;the 2008 san diego earthworks award;and a 2009 orange County best Place to work award.26 Waste ManageMent/sustainability RepoRt 2010suPPlIer DIVersItyin 2009,Waste Management p

177、urchased more than$300 million in products and services from diverse suppliers,including woman-owned,minority-owned and service-disabled,veteran-owned businesses.this volume represents approximately 11.1 percent of our total subcontracting budget for goods and services.this marks the fifth consecuti

178、ve year the company has exceeded our corporate supplier diver-sity goals.to facilitate our use of diverse vendors and suppliers,Waste Management provides online registration for small businesses,including those owned by minorities,women and service-disabled veterans.32 Percent of suBcontractIng BuDg

179、et for gooDs anD serVIces sPent on DIVerse suPPlIersWaste Management has been recognized for its sustainability governance and programs in a number of third-party assessments,as shown in the table below.see for a list of additional awards and recognitions.Waste management recognItIongovernance evalu

180、atorWaste management rankinggovernanceMetrics internationalHighest rating 2009 and 2010(one of only 42 companies out of 4,196 to receive a 10)ethisphere institute:Worlds Most ethical Companies 2010only environmental service company includedDow Jones sustainability index 2006 through 2010newsweek gre

181、en RankingsHighest-ranked waste and environmental service company in 2009 and 2010Human Rights Campaignonly waste and environmental service company included,score 100%in 2010sustainable productivity seal of approval,supR sealtop business to business Companies 02468101220052006200720082009Actual%Goal

182、%7.26.59.08.29.88.510.51011.110Waste ManageMent/sustainability RepoRt 2010 27ensuring environmental PerFormance enVIronmental comPlIanceour goal for environmental compliance is simple:zero deviations from regulatory standards and sound environmental practice.the goal of our environmental manage-ment

183、 system is to correct conditions that could lead to a violation before the violation happens.We have not yet achieved our goal of zero violations,but we saw in 2008 and 2009 improving trends in several key indicators.We continue to take every departure from regulations,no matter how small,very serio

184、usly.the figure below charts our year-over-year performance in environmental notices of violation(noVs)33 received since 2006.notIces of VIolatIon,2006 2009our internal environmental metrics have also shown an improving trend.(see for detail.)05101520252006 total 99 252525272619241720292323191721112

185、007 total 862008 total 952009 total 68Q1Q3Q2Q4For Waste management,safeguarding the environment means conducting our operations responsibly so that we maintain compliance with requirements;avoid spills and adverse impacts on land,groundwater and surface water;conserve water and energy;and reduce our

186、 greenhouse gas emissions.We also have opportunities to improve the environment,for example,by enhancing the value of our properties as wildlife habitat.28 Waste ManageMent/sustainability RepoRt 2010ProtectIng grounDWater our modern MsW landfills are performing as designed and are protecting our nat

187、ural resources,including groundwater at neighboring properties.none of Waste manage-ments modern landfills have had to undertake corrective action to clean up groundwater under a neighboring property.Modern landfill standards,developed under the federal Resource Conservation and Recovery act(RCRa),a

188、pply to our landfills across the country and mandate rigor-ous siting evaluation,site characterization and scientific engineering design.these standards,called the“RCRa subtitle D”standards,require a comprehensive permitting process with public notification and comment,as well as extensive regulator

189、y approv-als.the current RCRa subtitle D standards,revised and comprehensively upgraded from earlier requirements in 1981 and effective since 1993,have resulted in modern MsW landfills that are highly regulated and protective of the environment through mandatory use of engineered liners and covers,l

190、eachate(rainwater that accumulates in waste)collection and treatment systems,landfill gas collection and control systems,and monitoring and reporting.these systems interact to provide overlapping levels of protection as well as dependable monitoring of performance throughout the life of the landfill

191、 and after it closes.groundwater conditions surrounding our facilities are monitored on a routine basis by a comprehensive,regulated network of more than 6,000 groundwater monitoring wells to ensure protection of this valuable resource.More than 16 years of experience with federal requirements have

192、proven the effectiveness of the national RCRa baseline standard in protecting human health and the environment.We work with experts in the public and private solid waste sectors to understand what happens within landfills after they are closed.the resulting studies have documented the fact that cond

193、itions at MsW landfills improve in predictable patterns over time,with landfills steadily producing less gas as well as less and cleaner leachate.34 in 2009,we commissioned geosyntec,a consulting firm with extensive experience with the public and private environmental service sector,to provide an in

194、dependent review of the data and literature assessing the performance of the modern landfill.this research is important in establishing the safety of modern landfills long after they close,and it demonstrates that landfill properties can be converted safely to a wide range of recre-ational,conservat

195、ion,commercial and industrial uses.35 conserVIng Water over the next few decades,many scientists and policymakers expect freshwater supplies to come under increasing stress due to the demands of growing populations,threats to water quality and shifting water availability due to climate change.becaus

196、e our services do not require extraction of the volumes of water used by many industrial businesses,we have not set corporate targets for water use reduction beyond those included at our leeD-certified sites.However,we recognize the importance of using water sparingly and protecting its quality.Many

197、 of our facilities are taking steps in this direction.examples of innovative operational practices our facilities use to reduce and recycle potable water are included on .“landfill properties can be converted safely to a wide range of recreational,conservation,commercial and industrial uses.”Waste M

198、anageMent/sustainability RepoRt 2010 29ProtectIng anD enHancIng WIlDlIfe HaBItatsWaste Management owns properties that range from small administrative offices and transport service shops in urban,industrial areas to properties of several hundred acres in suburban and rural settings.at our larger pro

199、perties,which are mostly open and closed landfills,a portion of the site is permitted for landfilling while substantial areas are set aside as a clean buffer zone.in these areas,we have the opportunity to manage the land to enhance its natural value,provide habitat for wildlife and offer educational

200、 and aesthetic amenities of value to the surrounding community.Waste Management in 2007 set an ambitious goal to provide wildlife habitat on its properties:by 2020,to have at least 100 facilities certified by the Wildlife Habitat Council(WHC)and approximately 25,000 acres of land set aside for conse

201、rvation and wildlife habitat.the WHC is a nonprofit,non-lobbying group of corporations,con-servation organizations and individuals dedicated to restoring and enhancing wildlife habitat.the WHCs Corporate Wildlife Habitat Certification/international accreditation recognizes commendable wildlife habit

202、at management and environmental education programs at individual sites through the organizations Wildlife at Work program.the WHC also recognizes community-oriented educational efforts through its Corporate lands for learning program,which fosters a clear understanding of the interdepen-dence of eco

203、logy,economics,social structures and political process.by the end of 2009,Waste Management facilities across north america had provided more than 24,000 acres of protected land for wetlands and wildlife habitat,and by october 2010 we met our goal of 100 locations certified and 25,000 acres protected

204、.Fourteen of our sites received Corporate lands for learning certification.We were recognized in 2006 as the first organizational recipient of the WHCs presidents award,and in 2008 became the first recipient of the WHCs William W.Howard C.e.o.award,in recognition of our efforts in conservation,educa

205、tion and outreach.More information about our certified wildlife habitat sites and other uses of closed landfills is provided on and on our website.36 saVIng Water anD energy In sPoKane Valleyin June 2009,waste management celebrated the grand opening of a new,environmentally progressive 23,000-square

206、-foot operations center in spokane valley,washington.The facility incorporates a number of innovative design elements that make it worthy of its leed gold certification.The buildings design achieves water savings of 40 percent for the building,while irrigation is cut 72 percent by using native,droug

207、ht-tolerant plants and an efficient irrigation system.The facilitys automated truck wash incorporates a recycling system that dramatically reduces potable water use and discharge to the sewer.The stormwater management plan ensures that all water falling on the facilty is captured and treated:water i

208、s directed to swales,which directly infiltrate into the ground or into a drywell centered in each swale to allow cleansed surface water to percolate back into the ground.The facility also achieves a 31 percent energy savings and uses a solar photovoltaic system to meet some of its energy needs.30 Wa

209、ste ManageMent/sustainability RepoRt 2010creatIng a Home for tHe next generatIon of WIlDlIfeour grand Central sanitary landfill in Pen argyl,Pennsylvania,was certified in 2007 by the whC for its 200 acres dedicated to wildlife habitat.one project at the site has been installing nesting boxes for eas

210、tern bluebirds,along with american Kestrels colorful birds of prey that are the smallest of the north american falcons.grand Central has three boxes positioned around the 537-acre property where kestrels have nested and raised about a dozen young.in the summer of 2009,employees of grand Central work

211、ed with federal bird bander Paul Karner to gently capture and band four young kestrels.banding helps researchers track and monitor birds another contribution grand Central is making to wildlife conservation.conserVIng energy We disclose our energy use as part of our Climate Care inventory.We are a m

212、ajor supplier of renewable energy and increasingly use wind,solar,waste heat and landfill gas to power our own facilities.energy conservation is required at our leeD-certified sites and encouraged throughout the company.Current examples of conservation and renewable energy initiatives include use of

213、:Wind-and solar-driven landfill gas control devices Wind-and solar-driven leachate extraction pumps Waste heat to power other devices on site(in design)Variable frequency drives to reduce electricity use landfill gas produced on site for greenhouse and horticultural education centers nearby energy-e

214、fficiency audits conducted at California-facilities,resulting in energy savings from heat pump and lighting retrofitsour landfill properties are also being used to generate wind energy,which can be used by us and sold to others.the altamont landfill in California has 40 acres of property set aside f

215、or turbines,roads and pads 180 working turbines generating on average 11 megawatts.in oregon,the leaning Juniper Wind generation facility produces more than 100 megawatts and serves more than 30,000 homes per year.the Columbia Ridge landfill in oregon is home to 67 windmills generating more than 100

216、 megawatts of electricity to portland-based pacifiCorp.Waste ManageMent/sustainability RepoRt 2010 31oPeratIng a clean anD effIcIent trucK fleet With more than 32,000 collection and support vehicles on the road throughout north america,our trucks are a familiar sight.as they make their rounds,our tr

217、ucks use fuel and generate greenhouse gases and other emissions.Were committed to reducing the environmental impacts of these vehicles:in 2007,we set a goal to spend up to$500 million a year over a 10-year period to increase our fleets fuel efficiency by 15 percent and reduce our fleet emissions by

218、15 percent by 2020.37 achieving this goal will yield significant benefits by that time,including savings of:350 million gallons of fuel,about 3.5 million metric tons of Co2 emissions,and$1 billion in operational costs.our first step toward the goal was to establish a baseline by estimating the 2007

219、emissions level for our entire fleet,including collection,support and heavy equipment.this inventory was accomplished in December 2009.this information will allow us to track our progress over time toward our 2020 goal.Key to developing this inventory has been our work with the u.s.epas smartWay tra

220、nsport partnership and nonRoaD groups.38 We were awarded smartWay partnership status in 2010.Waste Management is the first company with a vocational fleet(e.g.,construction,heavy hauling,mining,logging or refuse)to become a smartWay partner.Waste management Fleet snaPshot,2009number of vehicles32,00

221、0Fleet maintenance investment$600 millionMobile source Co2 emissions1,754,977 tonsFuel efficiency2 million driver hours reduced;853 natural gas vehicles;2,200 vehicles using biofuels average yearly driver training80 hours(40 classroom,40 on road)our moBIle source emIssIonstons Co2e2,144,2611,897,387

222、1,754,97720072008200932 Waste ManageMent/sustainability RepoRt 2010We are implementing a range of technologies in the short and long terms to reduce emis-sions from our fleet by routing trucks efficiently,controlling emissions,using alternative fuels,optimizing truck design and converting our vehicl

223、es to run on methane generated at our landfills.some of these technologies are discussed here;see for more.alternative fuels and Hybrids:Waste Management has the worlds largest fleet of heavy-duty natural gas refuse and recycling trucks.in 2009,we purchased 125 natural gas vehicles,raising our natur

224、al-gas-fueled fleet size to 853.our natural gas fleet includes 351 compressed natural gas and 491 liquefied natural gas vehicles.this represents about 3.5 percent of our collection vehicles.We also have over 2,200 vehicles that run on various blends of biodiesel.by the end of 2010,we plan to have pu

225、rchased an additional 150 Cng-powered vehicles.using natural gas as a fuel reduces emissions,including particulate matter,nitrogen oxides and greenhouse gases,and also reduces our dependence on imported fuels.Waste Management has partnered with peterbilt and eaton to field test the industrys first p

226、arallel hydraulic hybrid waste collection truck to be deployed as a collection vehicle.significant weight increase due to current hybrid technology remains a challenge.Due to this weight increase,waste collection vehicles haul less refuse per truck,and fuel consumption and emissions per ton of refus

227、e rise.We continue to work with hybrid tech-nology manufacturers to overcome this challenge.When we set our fleet efficiency goal in 2007,we realized that we would have to rely on our manufacturers to help us develop and deploy the emissions-reducing trucks of the future.three years later,we have co

228、nfirmed that we cannot achieve this goal by ourselves,and much remains to be PresseD natural gas HelPs KeeP seattle clean anD greenin 2009,we began to convert our entire seattle fleet to natural gas.within five years,all 180 collection trucks serving seattle will be fueled by Cng.we are investing$29

229、 million in the new vehicles and an additional$7.5 million to build the fueling station.an independent environmental review produced by gladstein,neandross&associates,an environmental consulting firm,determined that waste managements equipment upgrade will reduce smog-causing nitrogen oxides by 97 p

230、ercent,toxic diesel particulate matter by 94 percent and greenhouse gases by 20 percent over current levels.switching to advanced Cng vehicle operations will provide significant environmental,public health and community benefits to the region.The collection trucks will also reduce noise pollution.Wa

231、ste ManageMent/sustainability RepoRt 2010 33Producing our own fuel:Running trash trucks on trash has a compelling logic.in 2009,we began producing lng from the bio-methane in landfill gas and using it to power our collection vehicles.in 2010 we expect to produce 2 million gallons of bio-methane lng

232、and to purchase an additional 100 lng-powered vehicles.please see p.31 for further information.Promoting Progressive Policies:Complementing our own internal efforts to improve our fleet,we are working collaboratively with others to promote progress across all sectors.this includes supporting increas

233、ed fuel efficiency for heavy-duty trucks like ours.through our participation in securing americas Future energy,a nonpartisan organization that seeks to reduce americas dependency on oil,we supported provi-sions that became law in the energy independence and security act of 2007.this legislation wil

234、l require a study of ways to increase the efficiency of work trucks and promulgate regulations that will increase their fuel efficiency.We also supported provi-sions in the senates climate change bill of 2008 that would have provided rebates to purchasers of heavy-duty hybrid trucks that use less fu

235、el than conventional trucks.contaInIng HazarDous suBstances anD reDucIng emIssIonsWaste Management owns seven hazardous waste treatment and disposal facilities subject to the u.s.epas toxics Release inventory(tRi),a data repository compiled to inform the public about the presence of chemicals in the

236、ir communities.39 tRi compiles information on what are termed“releases”of over 650 chemicals.these releases take two very different forms:actual releases:releases of chemicals into the ambient environment,as specifically authorized by permit or regulation,from designated industrial sources.containme

237、nt:disposal of chemicals at hazardous waste landfills and underground injection wells,as specifically authorized by permit.this requires permanent isolation in an engineered disposal unit.Waste Managements emissions are reported annually to the u.s.epa and are provided on .these data reveal a 41 per

238、cent decline in air releases over the nine years tRi has been applicable to our facilities,despite the addition of three nonhazardous waste handling units adjacent to hazardous waste landfills that became newly subject to reporting in facility-wide totals in 2007 and 2008.our water releases declined

239、 85 percent over the nine-year period.With regard to the hazardous wastes contained within our landfills,annual figures have increased and declined intermittently over the years,but reflect a significant downward trend.Fluctuations reflect relative activity in customer remediation projects and brown

240、-field cleanups,as well as relative productivity in some heavy industrial sectors.Declines also reflect positive initiatives to avoid generating hazardous waste in the first place initiatives for which Waste Management is a leading service provider.34 Waste ManageMent/sustainability RepoRt 2010Waste

241、 InDustry greenHouse gas footPrInt overall,the waste sector is a very small contributor to total u.s.ghg emissions less than 3 percent.from 1990 to 2008,net methane emissions from landfills decreased by 15 percent(23.0 Tg Co2 equivalent),with small increases occurring in interim years.This downward

242、trend in overall emissions is the result of increases in the amount of landfill gas collected and combusted,which has more than offset the additional methane emissions resulting from an increase in the amount of municipal solid waste landfilled over the past 19 years.Source:U.S.EPA,Inventory of U.S.

243、Greenhouse Gas Emissions and Sinks,1990-2008,EPA 430-R-10-006(Washington,DC:U.S.EPA,April 15,2010).greenHouse gas emIssIonsClimate change is a global issue of growing importance to our company and our customers.We recognize our obligation as an industry leader and environmental steward to identify o

244、ur companys carbon footprint,voluntarily reduce our greenhouse gas emissions and help our customers do the same.our greenhouse gas footprint an overviewin early 2010,we completed the first comprehensive assessment of our gHg “footprint,”which showed that:the vast majority(91 percent)of our 23.5 mill

245、ion metric tons of Co2 equivalent(Co2e)gHg emissions are direct emissions related to our business processes,including landfilling and power generation.next most important(7 percent)is our use of fuel for our trucks and other transportation.indirect emissions from our use of electricity accounts for

246、the remaining 2 percent of our gHg emissions.We also analyzed how our activities contribute to avoiding gHg emissions.40 Most of the 26.8 million metric tons Co2e of annual avoided emissions is attributable to permanent storage of carbon-containing waste in our landfills.41 next most important is th

247、e energy savings associated with the reuse and recycling of materials,followed by emissions avoided due to the renewable energy we generate and the waste-derived fuels we produce and sell.see for a closer look at our gHg footprint and a description of the methodology we use.Waste managements greenho

248、use gas FootPrint2009greenhouse gas emissions(metric tons carbon dioxide equivalents)process21,552,559transportation1,754,977energy use357,141potential avoided emissions fromRenewable energy generation3,504,234Waste-Derived Fuels produced and sold23,976Reuse and Recycling of Materials5,621,788Carbon

249、 permanently sequestered in landfills17,703,584Waste ManageMent/sustainability RepoRt 2010 35risks and opportunities for Waste management related to climate changeClimate change presents both risks and opportunities for Waste Management:regulatory risks:emerging gHg policies at the state and federal

250、 levels will likely affect our operations;however,it is uncertain at this time what specific impacts possible future regulations may have on our operations.Regulatory programs to address reductions of gHg emissions will present significant challenges and oppor-tunities for the company,since we have

251、operations that emit gHgs but also employ innovative technologies that reduce and prevent gHg emissions.opportunities:emerging renewable energy and gHg cap-and-trade policies may provide opportunities for Waste Management to develop more landfill methane offset projects and waste-based energy projec

252、ts.similarly,emerging low-carbon fuel standards and other incentives may allow us to realize benefits from our continuing investment in innovative alternative fuel technology development,including converting landfill gas to liquefied natural gas and biodiesel.in addition,a large number of states are

253、 developing or considering programs to promote waste recycling as a gHg reduction measure.these opportunities represent some of the exciting new directions for our company discussed in book 3.see also the discussion of our participation in public policy discussions on .We are working to reduce the u

254、se of fossil fuels in our facilities and our fleet,improve energy efficiency and use renewable energy sources,including those produced by our own operations.three of our four sustainability goals help to drive progress toward gHg emission reductions for our company and our customers:doubling our ren

255、ewable energy generation;tripling the amount of recyclable materials we manage;and challenging our truck suppliers to help us cut our fleet emissions by 15 percent.these goals build on a binding commitment we made as a founding member of the chicago climate exchange(CCX)to reduce gHg emissions at le

256、ast 6 percent below our baseline of average annual emissions from 1998 to 2001 by 2010.42 We have reported annually to the ccx and are on track to meet our gHg reduction obligation by the end of 2010.in addition,we have voluntarily measured and reported gHg emissions from our California-based operat

257、ions to the california climate action registry(CCaR)for the reporting years 2006 through 2008.Waste management was the first solid waste company to join the ccar and was designated a“climate action leader”by the ccar each year of participation.43our goals 36 Waste ManageMent/sustainability RepoRt 20

258、10Heres a guided tour of our gHg footprint 1 Many of the goods people buy,use and eventually discard con-tain carbon.When these items are burned or decompose,they release Co2 and/or methane,two important greenhouse gases.2 Waste typically includes a mix of biogenic44 carbon-containing materials(e.g.

259、,paper,wood,food waste),manmade carbon-containing materials(e.g.,plastics,tires,synthetic textiles)and non-carbon-containing materials(e.g.,metal,glass,stone).Biogenic Co2 emissions are viewed as having a neutral greenhouse gas impact because they result from biological processes in which emis-sions

260、 from the decomposition or burning of waste are balanced by the uptake of carbon dioxide from living and growing plant materials.burning manmade(anthropogenic)carbon-containing materials like plastics or synthetic textiles releases carbon that was stored eons ago in fossil fuel deposits.likewise,bur

261、ning fossil fuels releases carbon dioxide that is not balanced by the biosphere and is thought to be the primary source of the greenhouse gas effect.our carbon footprint,therefore,reports only the manmade or anthropogenic gHg emissions from our operations.3 our collection trucks emit Co2 from the co

262、mbustion of diesel and other fossil fuels.4 our recycling facilities process wastes to recover resources that can be used to make new goods.these facilities have direct Co2 emissions from the use of fuel onsite and indirect gHg emissions due to their use of electricity.Recy-cling paper,plastics,alum

263、inum,glass and other materials can avoid gHg emissions by decreasing the amount of energy needed to convert raw materials into usable commodi-ties,conserving landfill capacity,preventing the mining and initial processing of petroleum products,metal ores and sand,and preventing the harvesting of tree

264、s,thereby allowing forests to continue to sequester(i.e.,store)carbon dioxide from the atmosphere.CO2 emissionsIndirect emissionsAvoided emissions,or replaces fossil fuelsMethane emissionsRefrigerant emissionsKEY2 WASTE1 GOODS3 COLLECTION TRUCK4 RECYCLING 10 BIOMASS PLANT5 TRANSFER FACILITIES6 WASTE

265、 TO ENERGY7 LANDFILL8 FLARE11 OFFICE/ADMIN.9 TURBINE300 trucks operate with 100%renewable fuelWaste ManageMent/sustainability RepoRt 2010 37 5 transfer facilities process wastes and direct them to waste-to-energy plants or landfills.these facilities have direct Co2 emissions from the use of fuel ons

266、ite and indirect gHg emissions due to their use of electricity.6 Waste Managements 16 waste-to-energy plants45 emit about 65 percent biogenic Co2 and 35 percent manmade Co2 as carbon-containing waste is burned to produce renewable electricity.these plants also avoid Co2 emis-sions that would result

267、from burning fossil fuels to generate the same amount of electricity.Metals are recovered at waste-to-energy plants for recycling,thereby avoiding additional gHg emissions needed to produce metal from ore.7 some of the carbon-containing waste in landfills decomposes,creating gHgs mostly methane and

268、Co2.other waste remains intact,sequestering the carbon indefinitely.46 Modern landfills prevent most of the methane from escaping through use of gas collection and landfill cover management systems.We are working with the u.s.epa and the California energy Commission to better understand and quantify

269、 methane emissions from landfills(see).8 Collected landfill gas may be flared(burned),which converts methane into biogenic Co2.9 119 of our landfills use landfill gas as fuel for landfill-gas-to-energy plants,releasing biogenic Co2 but preventing the release of methane and avoiding Co2 emissions tha

270、t result from burning fossil fuels to generate electricity.10 Waste Management operates one power plant fueled by waste(not purpose-harvested)biomass.this plant emits bio-genic Co2 and also avoids the Co2 emissions that would result if fossil fuels were used to generate the same amount of electricit

271、y.11 gHg emissions associated with Waste Managements offices and similar facilities include Co2 from onsite energy use,indirect emissions from electricity use and emissions of greenhouse gases associated with refrigeration.47CO2 emissionsIndirect emissionsAvoided emissions,or replaces fossil fuelsMe

272、thane emissionsRefrigerant emissionsKEY2 WASTE1 GOODS3 COLLECTION TRUCK4 RECYCLING 10 BIOMASS PLANT5 TRANSFER FACILITIES6 WASTE TO ENERGY7 LANDFILL8 FLARE11 OFFICE/ADMIN.9 TURBINE300 trucks operate with 100%renewable fuel38 Waste ManageMent/sustainability RepoRt 2010creating a good Place to WorkWe s

273、trive to exhibit the highest ethical standards as a company and as individuals.We aim to be defined by a culture that reflects our core values.(see.)We train all of our employees in our company Code of Conduct,and we expect them to comply.For the last three years,we have been named to the ethisphere

274、 institutes list of the“Worlds Most ethical Companies.”For 2010,we were the only company listed in the environmental services category.DIVersIty anD InclusIon We believe it is important to maintain a vibrant and diverse workforce,reflecting the diversity of the customers and communities we serve.We

275、are an equal opportunity employer,committed to an environment free from discrimination.We provide equal employment for all persons by placing the most qualified person in each job without regard to race,color,sex,sexual orientation,gender identity,religion,marital status,age,national origin,disabili

276、ty,veteran status,citizenship status or other protected group status as defined by applicable federal,state or local laws.about 40 percent of our employees are minorities,and 17 percent are women.twenty-two percent of our executive leadership team is minority or female.among company officers and man

277、agers,about 17 percent are minority and 16 percent are women.our board of Directors is 25 percent minority and 12.5 percent female.(see for additional diversity data.)total emPloyeesone icon=500 employees(over 43,000 total;40,377 u.s.employees;2,642 Canadian employees)One person=500 emplyees(over 43

278、,000 total)40,377 US employees/2,642 Canada employees82%HOURLY EMPLOYEES 18%SALARIED EMPLOYEES our employees are critical to the success of our business,and we work hard to ensure that we provide them with the tools they need to succeed in their careers.one of our strategic business goals is to be a

279、“best place to work.”to achieve that,we seek to develop an engaged workforce and a positive work environment.engaged employees work more safely,are more productive and stay in their jobs longer.Waste ManageMent/sustainability RepoRt 2010 39WorKforce safety Historically,trash collection,processing an

280、d disposal have ranked among the most dangerous occupations in north america.our employees who collect trash spend much of their workday in traffic and lift heavy items that can lead to injuries.Residents depend upon us to pick up and safely recycle or dispose of their wastes;but when they get in th

281、eir cars,they often fail to notice our workers performing these essential tasks.employees at our facilities must be constantly alert to avoid serious injury as they work with sophisticated heavy equipment.our worker safety efforts focus on developing best practices to help workers avoid vehicle acci

282、dents and to safely operate heavy equipment.overall injury rates in our industry have improved substantially in recent years and Waste Managements performance in this area has ranked among the best.nonetheless,we are constantly looking for ways to improve the safety of our employees and enhance work

283、er safety in our industry overall.We work actively with our trade association,the national solid Wastes Management association,in its efforts to educate the general public on how they can make day-to-day sanitary service operations safer for everyone.48continuous Improvementabout a decade ago,we mad

284、e a commitment to overhaul our safety culture and to put processes and systems in place that would make every site and each individual responsible for safe behaviors.this commitment led to the launch of an internal safety philosophy that we call“Mission to Zero”or M2Z.the core of the M2Z philoso-phy

285、 is zero tolerance for unsafe behaviors by employees and managers,with a goal of zero accidents or injuries.all operational employees benefit from the programs safety training,rulebooks,fleet processes and standard practices.over the years,the M2Z approach has resulted in programs that have improved

286、 safety performance,including worker injury and vehicle collision prevention.M2Z seeks to change behaviors and develop company leaders who can train and lead others.the program,which includes among the most far-reaching and comprehensive worker safety plans in our industry,involves classroom instruc

287、tion,route observation,monitoring of safety data and driver training.since its adoption,we have seen significant improvements,including:a decrease of 85 percent in our total Recordable injury Rate(tRiR)i.e.,non-fatal illness and injuries between 2000 and 2009.in 2009,our tRiR rate of 3.14 put us wel

288、l below the 2008 industry average of 5.5,according to the most recent government statistics.an improvement of 60 percent in our Vehicle accident Recordable Rate(VaRR)between 2005 and 2009.seefor more on our workplace safety initiatives.40 Waste ManageMent/sustainability RepoRt 2010total recorDaBle I

289、nJury rate49Source:Bureau of Labor Statistics:Waste Management and Remediation Services for non-fatal injuries and illnesses*Government data on the industry-wide average for 2009 has not yet been released.Vehicle safety and Driver trainingWe have been demonstrating our commitment to employee safety

290、by investing approxi-mately$500 million on the maintenance of collection vehicles and$100 million on maintenance and repairs for heavy equipment each year.We believe our investment has contributed to our 60 percent decline in reported vehicle accidents between 2005 and 2009.our vehicles are serviced

291、 monthly and inspected twice annually to ensure proper operation.our extensive on-the-job training and routine evaluation programs for our drivers go well above u.s.Department of transportation(Dot)requirements.newly hired drivers go through 80 hours of training:40 in the classroom and 40 on the job

292、 with an experienced driver.all drivers participate in safety briefings each morning before routes begin.as part of the new-hire training process,drivers receive an on-the-job evaluation on days 30,60 and 75.We follow federal regulations for the maximum number of hours spent behind the wheel.in addi

293、tion,all Waste Management drivers must pass a general physical and meet Dot physical requirements.in 2010,we began an initiative to identify and address drivers at risk for obstructive sleep apnea(osa).Waste Management provides onsite driver health screenings to detect factors that may lead to cardi

294、ometabolic-related diseases such as heart disease,diabetes and kidney disease.onsite health coaches identify individuals potentially at risk and direct them to our preferred vendor for an osa evaluation,treatment and compliance program.VeHIcle accIDent recorDaBle rate50(Varr)20052006200720082009Mile

295、s driven without accident;60%improvement since 20057,5538,5878,97410,37912,06620052006200720082009*6.17.14.86.54.36.43.65.53.14Waste Management OverallIndustry-wide AveragesWaste ManageMent/sustainability RepoRt 2010 41collaborating with osHa Waste Management is one of just eight companies and the o

296、nly member of the waste industry asked by the u.s.occupational safety and Health administration(osHa)to participate in its Voluntary protection program(Vpp)Corporate pilot,an invitation-only program designed to test new processes for companies that have already demonstrated a strong commitment to em

297、ployee safety and health.all 21 Waste Management waste-to-energy plants are Vpp certified.in august 2007,Waste Managements Carlsbad,California,facility became the first waste and recycling service hauling company in the nation to achieve Vpp star designation.in 2010,the Waste Management transfer sta

298、tion in irvine,California,became the first of its kind to receive California osHas“star Certification.”learnIng ProgramsWaste Management conducts formal skill mapping and development processes for 100 percent of top and mid-level management and 90 percent of first-line managers and supervisors.in 20

299、09,more than 32,400 employees recorded nearly 310,000 hours of training;our training budget was$12 million.We offer a virtual“university”Waste Management university to empower and engage our employees in learning opportunities that can advance their careers.the online course collection includes trai

300、ning in 400 desktop applications,such as using powerpoint and excel,as well as 3,000 business courses.since we launched Waste Management university in april 2009,more than 32,000 employees have taken at least one online training class or instructor-led course.in addition to our own courses,we offer

301、up to$4,000 of tuition reimbursement each year to Waste Management employees for approved courses and degrees through our learning and educational assistance program.in 2009,Waste Management university was selected as runner-up for a CubiC (Corporate university best-in-Class)award for“best new Corpo

302、rate university.”the award,which recognizes corporate universities,is granted by a panel of leading corporate university experts who base their decisions on alignment of learning to business strategy and enculturation of learning throughout the organization.42 Waste ManageMent/sustainability RepoRt

303、2010emPloyee engagement We encourage communication between company leaders and employees at all levels.our senior leaders operate with an open door(and open email)policy.each quarter,our senior leadership team hosts a town-hall-style meeting at our Houston headquarters.employees unable to attend are

304、 invited to submit questions by email,and direct respons-es are sent in reply.Responses are often included in our companys weekly newspaper.our top officers and group senior vice presidents also host“trash talk”meetings when they travel to local Waste Management sites.in these smaller settings,emplo

305、yees can pose questions directly to senior management.our managers,meanwhile,gain the benefit of hearing ideas and recommendations directly from field employees.one hundred percent of our employees participate in some form of coaching,feedback,annual performance review and development plan programs.

306、We believe environ-mental excellence and compliance are the hallmarks of sustainability and reflect Waste Managements core values,and both are part of the performance review structure for all employees,according to their roles and responsibilities.We believe that engagement with employees helps keep

307、 our employee turnover rate relatively low.in 2009,our voluntary employee turnover was 6.84 percent,compared to 12.5 percent for all industries overall.employee surveysWe give our employees an opportunity to tell us about their work experiences through our annual employee survey,conducted by the gal

308、lup organization.in 2009,a record-setting 87 percent of our employees completed the survey four percent more than in 2008.the survey plays an important role in our goal of becoming a“best place to work”and in measuring our employees opinions about their workplace.We assess engagement based on the an

309、swers to 21 questions about how employees feel about their jobs and their work environment.engagement is higher when employees feel they:Have the tools they need to do their jobs understand what supervisors and managers expect of them are recognized when they do a good job are generally satisfied wi

310、th their jobs,managers and workplaceour overall company engagement score improved over 2008.based on the latest data,we believe we have three“engaged”employees for every one actively“disengaged”employee.by contrast,the u.s.working population overall has 1.5 engaged employees for every one actively d

311、isengaged employee.“one hundred percent of our employees participate in some form of coaching,feedback,annual performance review and development plan programs.”Waste ManageMent/sustainability RepoRt 2010 43ColleCtive Bargaining We recognize and strictly adhere to the principle that our employees hav

312、e the right to self-organization;to form,join or assist labor organizations;and to bargain collectively through representatives of their own choosing.We also recognize that our employees have a statutory right to refrain from such activities.through our various subsidiaries,our company successfully

313、negotiated 145 collective bargaining agreements with unions during the three-year period ending in December 2009.the agreements cover about 10,000 employees or about one-quarter of our workforce in approximately 234 facilities.We work with our unions to achieve mutually beneficial objectives.one goo

314、d example took place at three facilities in alameda County,California,which collectively had one of the worst safety records of any Waste Management facility in the united states.local management and officers from teamsters local 70 worked together to imple-ment new safety programs,and the results h

315、ave been remarkable.the number of lost days from new worker compensation claims decreased from 1,169 in the first quarter of 2009 to 20 in the fourth quarter a 98 percent improvement.a quarter of our workforce is unionized,and we do not believe any of our operations are at risk with regard to possib

316、le infringement of the right to freedom of association.nor do we believe our workforce is at risk for incidents of child or forced/compulsory labor.our Workplace recognitions named to the ethisphere institutes list of“Worlds Most ethical Companies”for 2010 Recognized by G.I.Jobs magazine as a“top 10

317、0 Most Military Friendly employer”for 2010 Received the better business bureau of upstate new yorks 2009 torch award(for Waste Management of new york)named a Human Rights Campaign“bronze partner,”with a 100%rating in 2010seefor information on employee benefits,talent acquisition and other workplace-

318、related issues.44 Waste ManageMent/sustainability RepoRt 2010Partnering With communitiesWe give through corporate donations,employee volunteerism and in-kind services.More important,we look for ways we can partner with our communities every day of the year to make them better places to live by,for e

319、xample,turning closed landfills into parks,or leading cleanup efforts.We recognize that healthy,thriving communities depend on involved citizens,organiza-tions and corporate partners.We lend our support and services to causes that promote civic pride,foster economic development and boost community r

320、evitalization.We value national partnerships and support numerous problem-solving initiatives at the local level to protect the environment,support environmental education,foster community restoration and beautification,and meet other community munIty engagement these days,excellence in operations a

321、nd environmental protection are no longer sufficient to drive business success.todays customers and the communities in which we operate want to know that the waste they generate is handled in the smartest ways possible and that the company handling their waste is a good neighbor and a steward of the

322、 environment.our community relations efforts are structured to meet these expectations.our field personnel,who typically have an operational background,work with corporate,regional and market area teams to ensure they are employing best practices and maximizing the communication of useful informatio

323、n to those who live and work in our communities.in each of our major markets,Waste Management has at least one employee who is dedicated to working and communicating with members of the local community.these employees report to our senior vice president for government affairs and communications.in a

324、ddition,each major facility and major municipal contract has a formal community engagement plan to facilitate ongoing dialogue with community members,particularly on issues of concern.at the corporate level,our community relations staff provides guidance,tools and training to our employees in the fi

325、eld who interact with their communities and who respond to community concerns.increasingly,were using social media to provide real-time information about our operations,enhance community conversations and engage more directly with local residents and community organizations to address their question

326、s.links to our Facebook and twitter platforms are provided at are a large company with facilities that span the north american continent.But when it comes to delivering our services,were a local business.We provide services to more than 20 million customers,but we do it one city,one neighborhood,one

327、 business,one home at a time.this makes us an integral part of every community in which we operate.Waste ManageMent/sustainability RepoRt 2010 45Most community concerns reflect the need to understand our operations more thoroughly to get a sense of how were monitoring groundwater quality,for example

328、,or how our environmental management system is implemented.Concerns sometimes arise with odor or dust around Waste Management facilities concerns we track and have a formal system to resolve.(seefor more information on how we do this.)Communities also want educational programs tours,speakers and par

329、tnership oppor-tunities and we continually work to provide the information community members seek.Many of our landfills have their own websites to help keep their communities current on operations and environmental topics of interest.We will also announce the availability of this report on Facebook,

330、twitter and ,and will request feedback from the communities we serve.We have a dedicated budget for charitable contributions,multidisciplinary review of applications for funding,and formal standards for contributions to ensure that all comply with applicable regulations.this includes review to ensur

331、e compliance with our internal Code of Conduct,as well as conformance with our business goals of environ-mental stewardship and partnering with our local communities.51 our local operations make decisions about which community organizations to support,drawing on the expertise of our community relati

332、ons staff.see for more on our charitable contributions.Waste management cHarItaBle contrIButIons,2007 2009Yearin-kind*corPorate givingin-kind/corPorate giving totalscharitable Foundation*grand totals2007$1,618,938$7,944,872$9,563,810$1,715,965$11,279,775 2008$3,192,706$9,270,834$12,463,540$2,022,298

333、$14,485,838 2009$3,414,401$8,772,223$12,186,625$675,040$12,861,665 *Numbers for the in-kind component of charitable giving are not centrally coded because Waste Management does not claim a tax deduction for these services.As a result,there may be some variability in definition for the in-kind component from area to area and year to year.*In 2010,we phased out our separate charitable foundation to

Waste Management, Inc (WM) 2009年年度报告「NYSE」.pdf (2025)
Top Articles
Latest Posts
Recommended Articles
Article information

Author: Carlyn Walter

Last Updated:

Views: 5529

Rating: 5 / 5 (70 voted)

Reviews: 85% of readers found this page helpful

Author information

Name: Carlyn Walter

Birthday: 1996-01-03

Address: Suite 452 40815 Denyse Extensions, Sengermouth, OR 42374

Phone: +8501809515404

Job: Manufacturing Technician

Hobby: Table tennis, Archery, Vacation, Metal detecting, Yo-yoing, Crocheting, Creative writing

Introduction: My name is Carlyn Walter, I am a lively, glamorous, healthy, clean, powerful, calm, combative person who loves writing and wants to share my knowledge and understanding with you.