PointClickCare CNA - Point Of Care Login (2024)

PointClickCare is a cloud-based healthcare software provider that develops products and services to help long-term post-acute care and senior living care providers manage the complete lifecycle of the patient.

It offers a variety of solutions to healthcare practitioners and assists them in managing and delivering care to patients. This is just one aspect of what Point Click Care CNA does. There is more to it, which we have shared in the following article.

Someone who is accessing POC CNA login for the first time might find it a little difficult to navigate through the various products and services offered by the platform.

But fret not; if you have landed on this webpage, by the time you reach the end of the article, you shall have better clarity and understanding of what Point of Care CNA Login is and how it works.

The subsequent sections will walk you through almost everything you should know about. It includes a brief overview of PointClickCare, Point of Care CNA technology, and the PointClickCare Companion app, its prominent features, a step-by-step login process, and some frequently asked questions.

What is PointClickCare CNA?

PointClickCare CNA is a healthcare software platform that provides a comprehensive suite of tools and technologies catering to long-term post-acute care (LTPAC) and senior care facilities.

PointClickCare Technologies Inc. is among the top 100 private cloud companies recognized by Forbes. Moreover, it is acknowledged by KLAS Research as a best-in KLAS vendor for long-term care. PointClickCare is undoubtedly the North American healthcare IT market leader for the LTPAC industry.

Now, if you are wondering whether this claim is based on industry stats or just the author’s opinion, it is the former. And here is how: today, over 21,000 skilled nursing facilities, senior living communities, and home health agencies use PointClickCare to provide care and support the well-being and safety of elderly residents and patients.

Point Click Care CNA Login – A Step-by-Step Guide

It is pretty straightforward to get started with PointClickCare CNA Login. However, if you are getting your hands on this platform for the first time, you might get overwhelmed with the plethora of tools and services to navigate and explore. So, to make it easy for you to get around Point Of Care CNA, we have curated this detailed login guide.

We have divided it into two parts –Senior Care LoginandProvider/Health Plan Login. You will find these options when you open the PointClickCare Login page. You can access either of them depending on who you are and what your requirements are. If you are unsure about your choice, here is a brief overview and the login procedure for each:

Point of Care CNA (Senior Care Login)

This portal is mainly for staff or healthcare professionals involved in senior or elderly care. To log in, here are the simple steps that you need to take:

• Firstly, shoot up a web browser on your PC (preferably go for Chrome as it works best with PointClickCare)

• Go to the address bar and typehttps://pointclickcare.com/login/

• Next, click onSenior Care Login.
• As soon as you tap on the stated option, you will come across a login portal requiring a username and password to proceed further.

While trying to access the Senior Care portal, you might also get an error message (403 Forbidden) preventing you from logging in. To learn more about it, check out the later section.

• Simply enter the required details and hit theSubmitbutton, and you will be redirected to the dashboard.

NOTE:If you are wondering whether it is possible to access the Senior Care login portal using a mobile phone. Well, there is a companion app that you can download from the Google Play Store and App Store. However, if you are accessing the web version, a computer or laptop is recommended for that. It’s not optimal to work with scheduling tools or CRM via a mobile device.

Point Click Care CNA (Provider/Health Plan Login)

This portal is primarily for home care agencies or organizations to manage and collaborate with their staff. Here is how to log in:

• Open Google Chrome on your PC, go to the address bar, and typepointclickcare.com/login
• Click onProvider/Health Plan Login

• Enter yourUsernameandPasswordand click onLogin.
• As soon as you do that, you shall see the dashboard opened in front of you.

NOTE:Many users have reported that they are getting “Access Denied Error 16” while trying to log in to the Provider/Health Plan portal. Now, there could be a number of reasons for this error. If you are also encountering such an issue during your Login, we would suggest going over the following section, where we have talked about how to fix PointClickCare errors.

PointClickCare Companion & it’s Usage

Referred to as a game-changing application for senior living, PointClickCare Companion is an exclusively built iOS app. It was launched on April 15, 2019, during the Argentum Senior Living Conference. PointClickCare Companion allows care providers to track and manage the delivery and documentation of care services, including medication and billing for the senior living industry.

The best part? It is an easy-to-use, user-friendly application that keeps non-tech-savvy users in mind. Only upon getting your hands over Point Of Care CNA Companion would you realize this app’s simplicity. Be it the critical task of patient documentation or checking through the redistribution, POC CNA Login Companion truly streamlines the process and makes it a breeze.

This new app can carry out a lot of tasks under different transitions and has several benefits to the provider and caregiver. Following are some of the prominent outcomes you can expect from the PointClickCare Companion app:

• Enhanced resident experience:having instant access to the patient information on the iPhone or iPad enables care providers to potentially reduce the time (or better save it) for documenting a task. On top of that, tasks can be completed accurately and with maximum efficiency. It mitigates risks and ensures complete convenience and satisfaction to the payer.
• Improved financial health:With PointClickCare Companion, senior living communities can quickly identify, capture, deliver, and bill for the services offered with accurate documentation. It even allows healthcare professionals to manage additional service billings, be it scheduled or unscheduled.
• Expanded talent retention:The app comes with many user-friendly tools that allow the staff to manage the medication and documentation process with ease and simplicity. Many daily living activities and tasks can be completed in 30 seconds or less at the point of care. This enables caregivers to spend more time focusing on the patient while the app PointClickCare handles the monotonous administrative tasks.

Integrating the Companion app with other PointClickCare solutions, such as Point of Care (POC) and electronic Medication Administration Records (eMAR) modules, can further optimize the above-stated benefits.

How to Fix PointClickCare Login Issues?

“403 forbidden” and “Access denied (error 16)” are the most common errors that PointClickCare users come across while accessing the login portal. Although these errors are quite prevalent, PointClickCare has not shared an official statement or resolution.

403 Forbidden

This one usually pops on the screen when you click on the Senior Care Login. It means the server (on which the portal is hosted) understands the request but doesn’t authorize it. If you encounter this error, there can be several reasons why it’s happening. You can try the following fixes, and hopefully, they will fix the issue.

• Refresh the page:this is self-explanatory, which you might have already tried as well.
• Clear your browser cache:sometimes, your browser’s cache is causing the problem or the mentioned error. So, try clearing your cache and see if it fixes the issue. Depending on which browser you are using, the method to clear can vary, but mostly it’s pretty straightforward.
• Try a different browser:open a different browser and log in to PointClickCare.
• Disconnect VPN:if you are using any VPN service or connected to a proxy server, disconnect it before you try to log in.

Access Denied (Error 16)

This error appears when you click the Provider/Health Plan Login. It usually happens when PointClickCare’s system blocks the request due to a security measure or suspicious activity. Also, certain geographical locations are restricted from accessing the portal.

Thus, the error presents itself. Or the reason could be something else. We are just speculating here since the officials have no statement about the error. Anyways, if you are wondering how to get rid of this error, try implementing these fixes:

• Update your web browser:an outdated browser can be the culprit behind the curtain. So, to rule out this possibility, simply update your web browser (if available.)
• Reset your browser to default settings:we often tweak our web browser’s settings to meet our needs, and sometimes, this can act as incorrect settings for certain websites. You must reset your browser to default settings to ensure this is not causing the error.
• Connect to a VPN:if you are trying to Login to the PointClickCare website from a country that’s blocked by the servers, you are likely to come across “access denied (error 16).” To bypass geographical restrictions, connect your PC to a VPN and then try accessing the Provider/Health Plan Login page.
• Disable firewall:sometimes, the misconfigured firewall settings on a computer can block access to certain websites. To get this possibility out of the way, disable your firewall and see if it fixes the issue.
• Switch to a different browser:use a different web browser to log in to PointClickCare.

How to Contact Point Of Care CNA?

There are two ways to reach out to PointClickCare:

• To speak to customer support, call 877-722-2431 during regular hours: 8 am – 7 pm Eastern. The lines are open from Monday to Friday.
• Login to your PointClickCare CNA account and visit the customer support portal. Here, you can perform a unified search for help files and articles. If you can’t find your answer or aren’t satisfied with it, fill out the form and create a token.

Frequently Asked Questions

Conclusion

So that’s it for this detailed guide on PointClickCare. We hope it was a worthy read. If you have any questions, feel free to put them in the comment box.